Returns and Refunds Policy
A single 30-day return process for eligible items, damaged deliveries, inspection, refunds, and return shipping.
Effective date: September 10, 2026
Seller: SKWS Inc
Address and return address: 2250 Bovaird Drive East, Brampton, Ontario, L6R 0W3, Canada
Email: support@skwsinc.com
Phone: 800-654-8894
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Return window
A customer may request a return within 30 calendar days after documented delivery. Contact SKWS before sending any product. An unapproved shipment may be delayed or returned to the sender because the team cannot associate it with an order.
Return eligibility
The product must be the item supplied by SKWS and include its serial labels, manuals, accessories, cables, inserts, and original packaging. It should be returned in the condition received, subject to reasonable inspection needed to identify a defect. Products with removed or altered serial numbers, missing major components, customer-caused damage, misuse, unauthorized repair, or materially incomplete packaging may be ineligible or may receive a reduced refund to the extent permitted by law.
Damaged, defective, incorrect, or incomplete deliveries
Contact SKWS promptly with the order number, model/SKU, serial number when available, description, and photographs. Keep all packaging and carrier labels. SKWS will review whether replacement, return, refund, carrier claim, manufacturer service, or another remedy is appropriate. Nothing in this policy limits non-waivable statutory consumer rights.
Change-of-mind returns
Approved change-of-mind returns must be shipped using the instructions provided by SKWS. The customer is responsible for return shipping unless SKWS states otherwise. SKWS does not charge a general restocking fee under this policy, but an approved refund may be reduced for missing items or condition loss beyond reasonable inspection where law permits.
Refund timing and method
SKWS inspects the returned item before approving a refund. Approved refunds are issued to the original approved payment path when operationally possible. A COD refund may require a verified refund method because cash cannot be returned through the carrier. Bank-transfer refunds require verification of the recipient. Processing by banks or payment providers may add time after SKWS issues the refund.
Non-returnable items
Final-sale or non-returnable status must be disclosed clearly on the relevant product page before ordering. The current live printer catalog does not rely on a hidden non-returnable rule. Consumables that have been opened or installed may be subject to health, safety, authenticity, or depletion limitations disclosed before purchase and applicable law.
Return address
Use the return address above only after receiving return instructions. Do not send bank details, passwords, or unrelated sensitive information in a return parcel.