Order Cancellation Policy
How customers request cancellation and how SKWS handles unconfirmed, verified, and dispatched orders.
Effective date: September 10, 2026
Seller: SKWS Inc
Address and return address: 2250 Bovaird Drive East, Brampton, Ontario, L6R 0W3, Canada
Email: support@skwsinc.com
Phone: 800-654-8894
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Customer requests
Request cancellation as soon as possible through the Support page, email, or phone. Include the order number and the same email used at checkout. Do not send bank credentials or one-time codes.
Before confirmation or payment verification
SKWS normally cancels an unconfirmed COD request before dispatch. A bank-transfer request can normally be cancelled before payment is verified. Reserved inventory is released when cancellation is completed.
After confirmation
SKWS will attempt to stop processing when operationally possible. Cancellation may no longer be possible after the parcel has been tendered to UPS, USPS, or FedEx. A shipped order is handled under the Returns and Refunds Policy, subject to applicable law and carrier procedures.
Seller cancellation or rejection
SKWS may reject or cancel an order for unavailable inventory, unsupported destination, incomplete or unverifiable contact/address information, incorrect pricing caused by a clear technical error, payment verification failure, abuse, legal restriction, or material fraud risk. SKWS will communicate the reason when reasonably possible and arrange any required refund.
Refunds
An approved prepaid cancellation is refunded through a verified method. COD orders normally have no pre-dispatch payment to refund. Bank-transfer refunds may require recipient verification.