Shipping Policy
At SKWS, we aim to process and deliver your order as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders are processed Monday through Friday, excluding public holidays.
Shipping Times
Canada: Estimated delivery within 2–5 business days.
United States: Estimated delivery within 3–7 business days.
Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, or other unforeseen circumstances.
Shipping Carriers
We ship orders using trusted carriers such as FedEx, UPS, USPS, or other reputable courier services, depending on the destination, package size, and shipping requirements.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your delivery.
Signature on Delivery
Certain orders, particularly higher-value shipments, may require a signature upon delivery to help ensure secure receipt.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
International Shipments
For international orders, customs declarations and shipment values must comply with applicable laws and regulations. We are unable to alter the declared value of any shipment.
Returns & Refund Policy
Your satisfaction is important to us. If you experience an issue with your purchase, we’re here to help.
Defective or Damaged Products
If your printer arrives damaged or is found to be defective, please contact us within 15 days of delivery. Our team will review your request and arrange an appropriate resolution, which may include a replacement or refund.
Return Eligibility
To qualify for a return, products should:
Be returned within the applicable return period.
Include all original accessories, manuals, and packaging whenever possible.
Be in the condition outlined in your return authorization instructions.
Replacements
If a replacement unit is available, we will ship it promptly after the returned item has been received and inspected.
If the original product is no longer available, you may choose:
A comparable replacement (subject to availability), or
A full refund to your original payment method.
Refund Processing
After your returned item has been received and inspected, eligible refunds will be processed to the original payment method. Depending on your financial institution, refunds may take several business days to appear in your account.
Return Shipping
Return instructions will be provided by our support team after your return request has been approved. In cases involving defective or incorrect items, we will advise you regarding the return shipping process.
Product Inspection
All returned products are inspected upon receipt to verify the reported issue and confirm eligibility for replacement or refund.